FAQ

1. What kind of toys does Ivokio offer?

Ivokio specializes in wooden, educational, and interactive toys that inspire creativity and learning. From building blocks and pretend-play kitchen sets to sensory and motor skill development toys, our collection is designed to engage children while supporting their growth.

2. How do I place an order?

Placing an order is simple:

Browse our products and select the items you want.
Add them to your cart.
Complete the checkout by providing your shipping and payment information.
Confirm your order.

You will receive a confirmation email with your order number once your order is complete.

3. What payment methods are accepted?

We accept all major credit/debit cards and PayPal. All payments are processed securely through trusted providers to protect your personal information.

4. How long will shipping take?

Delivery times vary depending on location:

Domestic (U.S.): 3–7 business days after shipment
International: 7–21 business days, depending on customs and local postal services

All orders come with a tracking number, and international shipments can be tracked in real time via 17TRACK.

5. Can I change or cancel my order?

If you need to modify or cancel an order, please contact our support team immediately at:

📧 service@ivokio.com
📞 (+1) 412‑332‑6268

We will do our best to accommodate your request before the order ships.

6. What is your return policy?

If your toy arrives damaged, defective, or unused, you may return it within 30 days of delivery. Contact us to receive a Return Authorization (RA) number, then send your return to:

Ivokio Returns
13048 Valley Blvd, Ste 300
Fontana, CA 92335
USA

Refunds are processed to your original payment method within 5–10 business days after receiving the return.

7. My item arrived damaged or defective. What should I do?

Contact us immediately at service@ivokio.com or (+1) 412‑332‑6268. Include photos of the damage and packaging. We will respond promptly to provide a replacement or refund at no additional cost.

8. How can I track my order?

Once your order ships, you will receive a tracking number via email. For international orders, you can use 17TRACK to view real-time status, including customs updates and delivery progress.

9. Are Ivokio toys safe for children?

Absolutely! All Ivokio toys are made with non-toxic, eco-friendly materials and meet rigorous safety standards. We carefully design and test every toy to ensure durability and child safety.

10. How can I contact Ivokio for other questions?

We’re happy to help with any question — big or small. Reach our team via: