Shipping Policy

At Ivokio, we know that bringing joy to a child’s world starts with delivering your order safely, quickly, and reliably. This Shipping Policy outlines how we handle shipping from the moment you place an order to the day it arrives at your doorstep — with transparency and care.

Order Processing

Each order is carefully prepared by our team in Fontana, California. Orders are typically processed within 1–2 business days. During busy periods like holidays or special promotions, processing may take a bit longer — but rest assured, your order will be on its way as quickly as possible.

Shipping Methods

We offer multiple shipping options so you can choose the one that best suits your needs:

  • Standard Shipping: Reliable and cost‑effective delivery for most orders.
  • Expedited Shipping: Faster delivery if you’re excited to get playtime started sooner.

Shipping options and delivery estimates will be clearly displayed at checkout before you place your order.

Shipping Destinations and Times

Delivery times vary by region and selected shipping method:

  • United States: Usually arrives within 3–7 business days after shipment.
  • International Orders: Typically delivered within 7–21 business days. Transit times may vary based on customs processing, local postal services, and destination regulations.

Please note that these are estimates — actual delivery may be affected by factors outside our control, such as weather or carrier delays.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via the email you provided at checkout. You can use this tracking number to monitor your package’s progress and delivery status.

For international orders, we strongly recommend using 17TRACK (https://www.17track.net/) to view real‑time updates, including customs clearance and local delivery information.

Shipping Costs

Shipping charges are calculated based on your location and selected shipping method. You will see the shipping cost reflected at checkout before payment.

We occasionally offer free or discounted shipping promotions — be sure to watch for banners on our homepage and subscribe to our newsletter to receive special offers.

Lost, Delayed, or Damaged Shipments

While we do everything we can to ensure your package arrives safely, issues can sometimes occur during transit.

If your order is delayed or appears lost:
Contact us, and we will work with the carrier to locate your package and provide an update.

If your order arrives damaged:
Please email service@ivokio.com with photos of the damaged packaging and contents. We will respond quickly to help resolve the situation through a replacement or refund.

Contact Us

We’re here to help! If you have questions about shipping, delivery times, or tracking, reach out to our support team:

📞 (+1) 412‑332‑6268
📧 service@ivokio.com

At Ivokio, every shipment is handled with care because we know that what’s inside the box matters — it’s not just a toy, it’s a moment of childhood joy waiting to happen.